TERMS AND CONDITIONS OF SALE FOR A. KJÆRBEDE APS
A. Kjærbede ApS
23a Rentemestervej
2400 Copenhagen NV
Phone:+4526490419
CVR: 38140256
PAYMENT
A.Kjærbede ApS accepts online payments via: Dankort, Visa/Dankort, Mastercard, MobilePay Online, Anyday, and PayPal. Payment will not be charged to your account until the physical item is shipped or the digital product is created, unless otherwise agreed upon or specified in your order.
When paying with Visa Electron and Mastercard Debit—which are debit cards—the payment will be reserved on your account in accordance with your card’s terms and conditions until we process or decline the payment.
All amounts listed on the website include sales tax. Your order is not considered accepted until we have processed and shipped it after receiving your order. Until then, we reserve the right to cancel your order.
A. Kjærbede ApS uses a secure payment server that encrypts all information using the SSL protocol, which means your data is secure and cannot be read by third parties.
The Anyday payment option is available for purchases of 300 DKK or more. When you choose to pay with Anyday, we’ll charge the first payment when your item is shipped. After that, you’ll pay a monthly installment on the last business day of each month. The number of monthly installments starts at four months and may vary depending on your chosen payment plan. The amount of each installment is determined by the total order amount, your chosen flexible installment plan, and the specific payment plan you’ve selected.
Remember that if you pay all installments on time, no interest or fees will be charged. Should you return your purchase, your agreement with Anyday will be automatically canceled. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
DELIVERY
The delivery time for your order is 1–5 business days, but we strive to deliver it on the next business day.
The delivery time for your order to international destinations is 7–14 business days, but we strive to deliver it on the next business day.
A. Kjærbede ApS ships goods via GLS Pakkeshop whenever possible.
You will always receive a tracking number so you can track your package from our warehouse all the way to your home.
RIGHT OF CANCELLATION / RETURNS:
A 14-day full right of withdrawal applies to items purchased on the website, unless otherwise agreed or specified in your order. The 14-day full right of withdrawal period begins on the day the order is delivered.
EXERCISING THE RIGHT OF WITHDRAWAL
If you wish to exercise your right to cancel, you can submit your request through your customer account ataccount.akjaerbede.dk. Once your request has been processed, you will receive a confirmation email.
For returns from Denmark, Germany, the Netherlands, Belgium, and Finland —please follow this link and create a return label: CREATE RETURN LABEL
You will receive the return label via email; print it out and drop it off at a GLS Pakkeshop along with the package. The item must be returned in its original packaging, including the poly bag, hang tags, etc., and all return shipping costs are the customer’s responsibility.
Denmark return fee: When creating a return, a fee of 39 DKK will be deducted from the total refund amount.
International return fee: When creating a return, a fee of €6 will be deducted from the total refund amount.
FOR THE REST OF THE WORLD—PLEASE SEE RETURN OPTIONS HERE:
The item must be returned in its original packaging with the order confirmation, poly bag, hang tags, etc. Write the order number on the box with a marker or pen.
Send the item to the following address:
SGL Fulfillment & Distribution A/S
c/o A. Kjærbede ApS
Jernholmen 49, Gate 3
DK-2650 Hvidovre
Denmark
(We do not pick up from package shops; returns must be delivered to this address between 9:00 a.m. and 4:00 p.m., Monday through Friday) -It is not possible to return items in person at this address.
EXCHANGES
Unfortunately, we cannot process an exchange, so please return your item as described in the return policy above. If you would like a different item, simply place a new order for the item you want.
CONDITION OF THE ITEM UPON RETURN
You are liable for any reduction in the value of the item resulting from handling beyond what is necessary to determine the nature, characteristics, and function of the item. This means you may try on the item in the same way as you would in a physical store. The item must be returned in its original packaging, including the poly bag, hang tags, etc.
If the item has been used beyond what is described above, it is considered used and of reduced value. This means that if you cancel the purchase, you will receive a smaller portion of the purchase price—or none at all—as a refund. It is up to A. Kjærbede APS to assess the condition of the item.
RIGHT TO FILE A CLAIM
Products are covered by a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty covers all defects in materials and workmanship. Claims regarding defects or deficiencies must be reported to A. Kjærbede ApS within a reasonable time after receipt of the item.
To process your claim as quickly as possible, please provide your order number and receipt, and attach photos that clearly show the defect or damage.
The right to file a complaint is void in the event of improper or irregular use of the product. A. Kjærbede ApS will cover return shipping costs to a reasonable extent. To return an item, please contact the company:
A. Kjærbede ApS
info@akjaerbede.com
Claims willnotbe accepted if they are sent cash on delivery.
CUSTOMER & PRIVACY POLICY
We do not sell personal information or share your personal information with others; it is stored only in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with A. Kjærbede ApS, we need the following information:
- Name
- Address
- Phone number
- Email address
We collect your personal information for the purpose of delivering the product to you.
Personal information is recorded by A. Kjærbede APS and retained for up to five years, after which it is deleted.
When personal information is collected through our website, we ensure that this always occurs with your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees of A. Kjærbede ApS have access to the information we collect about you.
The data controller at A. Kjærbede ApS is: Adam Geertsen
We do not store or transmit customer information in encrypted form.
As a person registered with A. Kjærbede ApS, you always have the right to object to your registration. You also have the right to access the information that has been recorded about you. These rights are granted to you under the Personal Data Act, and any inquiries regarding this matter should be directed to info@akjaerbede.com.
Cookies
The website www.akjaerbede.dk uses cookies to optimize the website and its functionality, thereby making your visit as easy as possible.
You can delete cookies from your computer at any time; see the instructions inthe Webstore Cookies and Privacy Policy.
Log Statistics
We use log statistics on www.akjaerbede.dk, which means that a statistics system collects information that provides a statistical overview of how many visitors we have, where they come from, and where on the website they exit, etc. The web analytics are used solely for the purpose of optimizing the A. Kjærbede APS website.
CONSUMER PROTECTION
Learn more about your consumer protections when you make a purchase using a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
APPEAL PROCEDURES
When filing a complaint, please include our email address: kontakt@akjaerbede.com, as well as the website where you purchased the item.
A complaint regarding a product or service may be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can file a complaint with the Center for Complaint Resolution via the Nævnenes Hus Complaint Portal(Link).
For EU citizens residing outside the EU, complaints must be submitted via the European Commission’s online complaint platform.
ec.europa.eu