FAQ
Here you can find answers to our frequently asked questions. If you can’t find what you’re looking for, you’re always welcome to use our chat or contact our Customer Service team.
DELIVERY & TRACKING
What are the shipping costs?
Denmark
GLS Parcel Shop: 39 DKK
Europe
International Home Delivery: €6
International Parcel Shop Delivery: from €9
Enjoy free shipping on orders over 499 DKK.
How do i track my order?
Once your order has been shipped, you will receive an email with your tracking information. This includes both a tracking link and a tracking number, which you can use to follow your shipment and check its current delivery status.
Once your package has arrived in the destination country, the tracking information provided by the local postal service may be more up to date. We therefore recommend using your tracking number on the local carrier’s website to get the most accurate information about the estimated delivery time and collection point.
Europe
Denmark
• PostNord
• GLS
The Netherlands
• PostNL
France
• La Poste
Sweden
• PostNord.se
Germany
• DHL
Belgium
• Bpost
Italy
• Post.it
Schweiz
• Post.ch
Spain
• correos.es
Polland
• Poczta Polska
England
UK
• Royal Mail
Other countries
Australia
• AusPost
New Zealand
• NzPost
How long does delivery take?
Delivery times depend on the destination and the shipping method selected.
Denmark
GLS Parcel Shop: 1–5 business days
Europe
GLS Parcel Shop: 3–7 business days
PostNord Home Delivery: 7–14 business days
Rest of the world
PostNord Home Delivery: 14–30 business days
Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to unforeseen delays with the shipping carrier.
My order is marked as delivered, but I haven't received it.
If your order is marked as delivered but you haven't received it, please check your tracking information to see whether the package was left at your door or in your mailbox.
Sometimes, delivery issues can occur if the address provided is incorrect. It is also possible that a neighbour has accepted the package on your behalf. We therefore recommend checking with your neighbours if you haven't received the package yourself.
If you cannot find the package in your mailbox or with a neighbour, please contact the shipping carrier responsible for delivering your order.
If the issue remains unresolved, please contact our Customer Service team and have your order confirmation ready.
RETURN & EXCHANGE
How do i return?
You have 14 days from the day you receive your order to return your items. Items must be returned in their original packaging and in the same condition as when received. Once we have received and approved your return, the refund will be issued to the original payment method. Original shipping costs are non-refundable.
Denmark, Germany, the Netherlands, Belgium, and Finland:
Returns must be initiated through our return portal, where you will be guided through the process and receive a return label. Return costs are covered by the customer.
Other countries:
If you are ordering from a country not covered by our return portal, you must arrange and pay for the return yourself. We recommend using a trackable shipping method, as you are responsible for the package until it has been received at our warehouse.
You can find our return instructions and return address here.
Can I exchange my order?
If you purchased a product online, you can return or exchange it directly at our two stores in Denmark. You can find both stores under the Flagship Stores menu.
You have 14 days from the day you receive your order to return or exchange your item. Exchanges are only possible if the desired item is in stock.
Please remember to bring your order confirmation. Refunds will be processed through the original payment method.
Make sure the item is unused and in the same condition as when you received it, with the original packaging and tags intact.
Can I return an online order in-store?
Yes, if you purchased a product online, you can return it directly to one of our two stores in Denmark. You can find both stores under the “Flagship Stores” menu. You have 14 days from the day you receive your order to return the item.
Please remember to bring your order confirmation. Refunds will be processed through the original payment method. Make sure the item is unused and in the same condition as when you received it, with the original packaging and tags intact.
OUR PRODUCTS
Do you sell replacement lenses for your sunglasses?
Unfortunately, we do not sell replacement lenses for our sunglasses.
Can I buy replacement lenses or spare parts for my A. Kjærbede sunglasses?
We currently do not sell individual lenses or spare parts for our regular sunglasses, and we do not offer repairs for these models.
However, we do offer interchangeable lenses for selected sports sunglasses and ski goggles. These include our Enry ski goggles and Active Wear models such as Rush and Vigour.
If you need a replacement lens, it is important to choose a variant that is compatible with your specific model. You can find our selection of interchangeable lenses under Accessories.
What materials are A. Kjærbede sunglasses made of?
We use different materials depending on the design and functionality of each model.
Many of our classic sunglasses feature frames made from Tritan™ Renew, temples made from Tenite™ Propionate, and a recycled copper core. The lenses are typically made from durable polycarbonate.
Our sports sunglasses are designed with movement and comfort in mind and may therefore use different materials, such as TR-90, which is lightweight and flexible.
We continuously work to develop and improve our materials to combine quality, comfort, and timeless design.
You can always find the exact materials listed under the product details on each individual product page. Learn more about our approach to materials and production on our Responsibility page.
How do I clean and care for my A. Kjærbede sunglasses?
With a little care, you can keep your sunglasses looking great for a long time.
Use a clean microfiber cloth to wipe the lenses. If they are particularly dirty, gently rinse them with lukewarm water before drying them. Avoid using paper, rough fabrics, or your clothing to clean the lenses, as these can cause scratches. We also recommend avoiding strong cleaning agents and direct contact with perfume or other chemicals.
When you are not wearing your sunglasses, it is best to store them in the included pouch or a protective case. Avoid leaving them in direct sunlight or in a hot car for extended periods, as high temperatures can affect both the frames and lenses.
You can find more tips in our guide to adjustment and maintenance.
Do all your sunglasses offer UV protection?
All our sunglasses offer UV400 protection, which protects your eyes from harmful UVA and UVB rays. This means the lenses block 100% of the sun’s UV rays up to 400 nanometers, allowing you to enjoy the sun while keeping your eyes well protected.
Do you sell Blue Light glasses?
Unfortunately, we do not currently sell blue light glasses.
Do you sell prescription sunglasses?
Unfortunately, we do not currently sell prescription sunglasses.
PAYMENT & ORDER
How do I submit a warranty claim?
If your sunglasses are damaged or you have noticed a defect in the product, you are always welcome to contact our Customer Service team.
When contacting us, please include your order number or receipt, along with a few photos clearly showing the issue. This information is necessary for us to assess your claim, and we are unable to process your request without it.
As a consumer, you generally have a two-year right to make a claim under Danish consumer law. This covers defects and faults covered by the applicable legislation, but does not include damage caused by normal wear and tear, improper use, or accidents.
We will review your request and guide you through the next steps.
You can contact us via our contact page.
Can I purchase a gift card?
Unfortunately, we do not offer gift cards, either online or in our physical stores.
Can I cancel my order?
We begin processing your order shortly after your purchase is completed. Therefore, it is generally not possible to change items, quantities, or the delivery address once an order has been placed.
If you wish to cancel your order, we recommend contacting our Customer Service team as soon as possible and providing your order number. We will do our best to look into the available options, but unfortunately, we cannot guarantee that your order can be cancelled before it is shipped.
If your order has already been shipped, you can follow our standard return process once you have received it.
You can find our return instructions here.
Can I edit my order after purchase?
Unfortunately, it is not possible to change or cancel your order once it has been placed. Our warehouse begins processing and shipping orders shortly after they are placed, which means we are unable to stop the process.
We therefore always recommend carefully reviewing your cart and checking your details before completing your purchase.
Which payment methods can I use?
When paying with Visa Electron or Mastercard Debit, the payment may be reserved on your account in accordance with your card's terms until the payment is charged or declined. All prices on our website include VAT. Your order is only accepted once it has been processed and shipped. Until then, we reserve the right to cancel your order.
Secure payments A. Kjærbede ApS uses a secure payment server that encrypts all information using SSL technology, ensuring your data is protected and cannot be accessed by unauthorized parties.
Paying with Anyday
Anyday is available for purchases of DKK 300 or more. When you choose Anyday, the first payment is charged when your order is shipped. Subsequent instalments are paid monthly on the last business day of each month.
Payment plans start at four monthly instalments, with the number depending on the plan you select. The amount of each instalment depends on your total order value, selected flexible payment amount, and chosen payment plan
If you pay all instalments on time, no interest or fees will apply. If you return your purchase, your Anyday agreement will automatically be cancelled.
For further details and terms, please visit Anyday's terms and conditions.
A. KJÆRBEDE FLAGSHIP STORES & RETAILERS
Where can I buy or try on A. Kjærbede sunglasses?
You can purchase our sunglasses through our webshop, at our own stores, and from selected retailers. In Denmark, we have stores in Copenhagen, Aarhus, and Copenhagen Airport. You can also find us internationally.
At our physical stores, you can browse and try on selected styles to find the shape and size that suit you best. Please note that the selection may vary from store to store, and not all styles may be available at every location.
You can find addresses and information about our stores on our Flagship Stores page.
How can I become a retailer for A. Kjærbede?
Would you like to become a retailer of A. Kjærbede sunglasses? Please fill out the form via the link below with your company details, and we will get back to you as soon as possible.
Become a retailer here.


