Yes, you can. This applies only to orders purchased in Denmark.

You have a 14-day return period from the day you receive your order. Items must be returned in their original packaging and in the same condition as received. Once we have received and approved the return, the refund will be issued to the original payment method.

Yes, all of our sunglasses are CE marked and feature UV400 protection. This means the lenses protect against harmful UVA and UVB rays.

Unfortunately, we do not offer gift cards at this time.

Unfortunately, it is not possible to change an order or add/remove items once it has been placed. Our logistics partner begins processing orders immediately upon receipt, and once the order has been transferred to their system, we can no longer make any changes.

If you would like to purchase additional products, we recommend placing a new order.

Unfortunately, it is not possible to change the delivery address once an order has been placed. Our logistics partner receives the order information immediately and begins processing it shortly afterward. Once the order has been transferred to their system, we are unable to make any changes to the address.

We therefore recommend double-checking your details before completing your purchase.

Delivery times depend on the destination and the shipping method selected.

Denmark

• GLS Parcel Shop: 1–5 business days

Europe

• GLS Parcel Shop: 3–7 business days
• PostNord Home Delivery: 7–14 business days

Rest of the World

• PostNord Home Delivery: 14–30 business days

Please note that delivery times are estimates and may vary during periods of high demand, public holidays, or due to unforeseen delays with shipping carriers.

Once your order has been shipped, you will receive an email containing your tracking information. This email includes both a tracking link and a tracking number, which you can use to follow your shipment and view its current delivery status.

When the parcel has arrived in the destination country, tracking information provided by the local postal carrier is often more up to date. We therefore recommend using your tracking number on the local carrier’s website to obtain the most accurate information regarding delivery times and collection points.

You have a 14-day return period from the day you receive your order.

Items must be returned in their original packaging and in the same condition as received. Once we have received and approved your return, the refund will be issued to the original payment method. Original shipping costs are non-refundable.

Denmark, Germany, the Netherlands, Belgium, and Finland
Returns can be created through our returns portal, where you will be guided through the process and receive a return label. Return shipping costs are the responsibility of the customer.

All Other Countries
If you are ordering from a country not covered by our returns portal, you will need to arrange and pay for the return shipment yourself. We recommend using a tracked shipping service, as you are responsible for the parcel until it has been received at our warehouse.

You can find our return instructions and return address here.

If you have received a defective item or are experiencing an issue with your product, please contact our customer service team as soon as possible.

To help us process your claim as quickly as possible, please provide your order number and attach photos clearly showing the defect or damage.

We will review your case and get back to you as soon as possible with a solution.